We accept the following payment methods for booking our tours: Credit Card / PayPal ATM If you decide to pay with your PayPal balance, you must log in to your account with your login information to complete the transaction. You can make payment through PayPal even without having a PayPal account using your credit or prepaid card. Choose the "Pay with a card" option on PayPal, enter the requested information and authorize the payment to complete the transaction. The amount will be charged in Euro (€) on the payment method indicated. If your local currency is different, your bank will apply the conversion rate valid at the time of the order. Ticket prices include Italian VAT. City Florence Tours is not responsible for any additional taxes or duties charged by countries of residence other than Italy and not indicated in the published prices.
Reservations must be made at least 48 hours before the scheduled date for the activity, for what concerns guided tours you can book with the availability of each single product. Reservations received after this deadline will not be accepted. To place an order please complete the online booking form. If you are booking for a group of people, DO NOT MAKE SEPARATE ORDERS. Add all the people to the same reservation in one order. Your request will be processed by City Florence Tours and the total amount of the order will be charged to the payment method indicated only when the booking is confirmed. City Florence Tours will send you 2 emails: the order summary (as soon as you have completed the online order) and the order confirmation with the booking number and instructions for the visit. We are not responsible for the malfunction and misuse of your email account. We are not responsible for the loss of reservations caused by errors when entering your email address.
Cancellation and modification policy
You can cancel or modify your booking without penalties and additional costs within 24 hours of tour starting time by contacting City Florence Tours directly at www.cityflorence-tours.com. For some activities you can change the date and / or time after confirming the order, by sending an email to the contacts provided. See the activity page for detailed information on all products.